One in an occasional series on professionalism: Creating voicemail greetings is becoming an ignored art. Too often, we call a tutor and get, “The user has not set up their voicemail,” or a robot voice will invite you to leave a message for “404-xxx”, a phone number which leaves you guessing as to whether you […]
Author: Dennis Freeman
Coranavirus Guidance
June 2022 Update: I believe this page is now mainly of historical interest. Covid-19 is actually on the rise again as I write, and our business is still regularly disrupted by positive cases, but it seems most people are now taking it in stride. Our mask policy is now whatever you and the client agree […]
Mini-Manual: Tutor Reporting System
Report your Hours When you log in, you’ll normally ignore the menu and scroll down to Report your Hours. Select one client at a time. Click in the blank area of Date to bring up the date picker. Both the hours and minutes fields are mandatory. Click No Show if you’ve suffered a no show […]
Code of conduct for tutors
In-Home Tutors has identified a few practical guidelines which enable tutors to establish caring relationships with their students while ensuring both the safety of minors and protecting you, the tutor, from allegations. Tutors must be aware of their own vulnerability and that of any individual student with whom they may be working. Do not go beyond […]
Asking a client to meet you halfway
Our policy since 2008: you may not ask a client to meet you halfway between your location and theirs unless you let us know in advance. Background: in a very few cases, a tutor has accepted an assignment and then, without letting us know, asked the parent to meet him/her at a location closer to […]
Policy about tutoring during a real-time online test
Occasionally we get called by students who are taking an online test and they want the tutor to help them take the test in real time. In other words, they want to ensure a passing grade by paying a tutor to take the test for them. If you are faced with this situation, please say, […]
Policy on late reporting
Most tutors report hours promptly, because you want to get paid promptly. But occasionally tutors fall really far behind in reporting hours. You may think this only affects you but in fact it also impacts our ability to bill clients and collect the payments our business needs to stay afloat. Parents typically react negatively to […]
Length of Lessons
Here’s our policy in a nutshell: Lessons should be a minimum of one hour. That is our commitment to you, since we do not pay travel time. You should always receive at least one hour of payment. Let us know if this becomes a problem and we will explain this to the parents. Only report […]
Social Skills for Tutors
Most of our tutors probably do not need to read this, but some of you need a little brush-up on social skills! This post sparked by a comment from a client about her first conversation with our tutor: “He was not prepared and could not give me the times he was available quickly. Plus he […]
When a client suspends tutoring
Sometimes a client calls us to end tutoring or request a new tutor — without saying anything to you. This can be upsetting, especially if you thought you’d established a good rapport with the parent or child. In general, however, we ask you NOT to contact the parent. Just accept that the relationship has ended. […]
Recent Comments